Shipping policy

Shipping Policy

Australian Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days. Orders are not processed or shipped on weekends, or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We ship all orders through Australia Post.

*Free shipping on orders of $100 or more.

Overnight delivery is not available.

Shipment to P.O. boxes

We ship to any PO box addresses within Australia.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your Australia Post tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any government fees or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

If you received your order damaged, please contact us immediately via email at jenise.russell@gmail.com. Be sure to take photos and save all packaging materials and damaged goods so that we can make an assessment. We will issue a replacement order if it is apparent that your order was damaged in transit.

International Shipping Policy

We currently do not ship outside of Australia.

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Australia Post. If we cannot validate the address, we will try to contact you to provide us with an updated address before we send the shipment. If we cannot update the address, the order will be cancelled and refunded.

We will not be held responsible if you provide the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but Australia Post has reported that it was delivered to the correct address, please let us know as soon as possible via email - jenise.russell@gmail.com

We will file a claim with Australia Post. We will replace or refund your order when the investigation is complete.

 

Last updated: 30/05/2023